Technical IT-Support & Customer Service (m/w/d)
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Job description
About the Position
Technical IT-Support & Customer Service (m/w/d)
As a medium-sized software manufacturer based in Freiburg, we are market leaders in Customer Communication Management and serve major clients in the Insurance & Banking, Energy & Telecommunications, Public Sector, and Retail & Commerce sectors with our IT solutions. In addition to developing software solutions, kwsoft® offers a comprehensive range of consulting services around our core product, Serie M®.
What You Can Look Forward To
- Onboarding and mentoring with heart and humor
- Flat hierarchies, open collaboration, strong team spirit, and short decision-making processes
- Trust-based working hours in the office, remotely, or from home
- kwworkation – One week of working where others are on vacation
- Height-adjustable desks and mobility training
- Personal and professional development
- Free beverages and fruit, JobRad leasing, and ample parking with free charging stations for electric cars
- Team events in Germany and abroad, massages, and corporate benefits at many online shops
- €50 monthly allowance for Hansefit or tax-free via SpenditCard
- Up to three additional days of special leave per year for voluntary work
- Excellent location for your commute by bike, public transport, or car
- Company health and dental insurance with cost coverage and group accident insurance
Your Responsibilities
- You actively contribute to our customers' satisfaction and ensure service quality
- You handle support tickets and assist our customers' employees with application-specific and technical questions
- You work closely with our development and quality assurance teams to troubleshoot issues and develop new features and enhancements
Requirements
- Completed vocational training or degree in IT or equivalent practical experience
- Knowledge in databases, Java, and JavaScript is a plus
- Eagerness to learn new topics and take on responsibility
- Enjoyment in solving complex tasks
- Good German and English language skills
- Analytical, structured approach and the ability to communicate complex relationships clearly and understandably
- Team spirit and flexibility are a given
We Offer
- Competitive salary
- Opportunity to work in a successful team
- Professional development opportunities
About the Company
As a medium-sized software manufacturer based in Freiburg, we are market leaders in Customer Communication Management and serve major clients in the Insurance & Banking, Energy & Telecommunications, Public Sector, and Retail & Commerce sectors with our IT solutions. In addition to developing software solutions, kwsoft® offers a comprehensive range of consulting services around our core product, Serie M®.
How to Apply
We look forward to your application via the form to Dina Alves and Magdalena Sabaß.
If you have any questions about the position or our application process, please feel free to contact Magdalena Sabaß.
Contact
+49 761 88520
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