Technical Key Account Manager

About the Position

Technical Key Account Manager

The individual in this role serves as a Technical Account Manager with business-unit-level influence and is generally recognized as a subject-matter expert within the Softline business unit. The Technical Manager serves as an embedded technical resource supporting Retailer's Product Development, Materials, Quality, and Sourcing teams. The role provides fabric and materials expertise, technical consultation, supplier engagement support, testing and quality guidance, fabric qualification activities, and commercialization support throughout the product development lifecycle. The position acts as a bridge between Retailer teams, suppliers, and SGS global testing, inspection, and technical specialists to accelerate material validation, improve quality consistency, mitigate risk, and support innovation initiatives.

Responsibilities

• Lead material development, qualification, and commercialization by evaluating materials, defining testing and validation strategies, and ensuring products meet quality, performance, sustainability, regulatory, and commercial requirements.
• Serve as the primary technical advisor throughout the product development lifecycle by providing guidance on materials, specifications, testing results, risk mitigation, quality improvements, and supplier technical capabilities.
• Manage global testing, benchmarking, and technical program execution by maintaining testing protocols, technical specifications, quality standards, and supporting special projects that meet customer and retailer requirements.
• Analyze testing data and performance trends to identify risks, drive continuous improvement, strengthen product quality, support informed decision-making, and implement innovative testing and digital solutions.
• Collaborate with retailers, suppliers, SGS subject matter experts, and the Global Key Account Manager to deliver strategic account objectives, resolve technical challenges, ensure seamless program execution, and enhance customer satisfaction and growth opportunities.

Requirements

• Education and Experience

  • Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, and Business relevant education.
  • Minimum of 5 years of experience in account management, customer services, or other relevant experience with a successful track record.
  • Minimum of 3 years of experience in the TIC industry for the relevant business unit.
  • Experience in international/multi-cultural environments.

• Knowledge / Skills / Abilities

  • Language Skills: English, Advanced required, other language skills are a plus.
  • Strong account management, negotiation, and relationship-building skills.
  • Strong leadership skills with excellent communication and presentation skills.
  • Proficient in Microsoft suite (Word, Excel, Access, PowerPoint, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
  • Self-driven, results-oriented, and able to work independently in a fast-paced environment.
  • Strong problem-solving and organizational skills.

We Offer

• Compensation: The expected salary for this position is USD 90,000 to USD 120,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.
• Health: Medical, dental, and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program.
  • Work-Life Balance: Paid-time off and family leave.

About the Company

SGS is the global leader and innovator in inspection, verification, testing, and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride, and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

Job Location

United States

Position anticipated to close November 30, 2026.

Additional information

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.