Technical Manager

About the Position

Backbase is introducing the Delivery Factory. We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts in Guadalajara, Mexico.

As part of a Customer Success Team, you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.

You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform.

Responsibilities

• Use your technical and product expertise to define and drive our clients’ overall technical strategy.
• Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation.
• Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers.
• Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization.
• Identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap.
• Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels).
• Analyse customers’ needs and suggest upgrades or additional features to meet their requirements.
• Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

Requirements

• Overall experience of 10+ years and 5 years of management experience with a solid technical background.
• Excellent written, verbal, and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand.
• Solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions is a plus.
• Experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, and Swift. Having a cloud certification (e.g., AWS Certified Solutions Architect) is a plus.
• Advocate for Agile methodologies and able to explain its pros and cons to steer stakeholders in the right direction.
• BSc/MSc degree in Computer Science or a relevant field.
• Fluent in English.

We Offer

• Real ownership: From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
• The work is the standard: We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
• Ambition without ego: You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
• Real AI, running in real banks: We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
• Grow while you build: Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
• 17 offices. One mission.: Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
• Wellness that goes the distance: Real support built for the long game. We invest in the people who build the product, not just the product.

About the Company

Backbase is at the forefront of AI-native banking, creating an OS where humans and AI agents collaborate at scale inside real banks. We are committed to pushing boundaries and achieving what others thought impossible. Join us to be part of a team that values direct communication, ambition, and genuine collaboration.