Technical Operations Specialist

About the Position

As a Technical Operations Specialist within Online Services - Live Services at Ubisoft, you will be the operational owner of service configuration, campaign quality, and live readiness across the Live Services portfolio. You will act as the primary interface between development teams, operational teams, and business stakeholders with the explicit mandate to reduce unplanned developer intervention by independently managing, validating, and troubleshooting live operations.

Responsibilities

• Own the end-to-end configuration and validation of campaigns, features, and content delivered through Online Services products.
• Define and enforce pre-launch validation workflows: configuration checklists, acceptance criteria, and go/no-go gates.
• Diagnose root causes of issues in live operations independently by reading logs, inspecting API responses, and tracing configuration flows.
• Drive the onboarding and integration journey for Online Services products including Player Account & Authentication, Ubisoft+ Subscription, and PC Primary InGame Stores.
• Develop and maintain a deep working knowledge of the full Live Services ecosystem to bridge the gap between production team requests and platform capabilities.
• Proactively improve operational processes, user flows, and technical flows.

Requirements

• Relevant experience

  • Significant experience (3+ years) in technical operations, live services operations, release management, or DevOps within a web or software product environment.
  • Hands-on experience configuring back-office tools, CMS platforms, or service administration interfaces and validating outputs independently.
  • Track record of working in an international, multi-team environment.

• Skills and knowledge

  • Strong practical knowledge of web technologies: web applications, web services, REST APIs, and data formats (JSON, XML).
  • Demonstrated ability to troubleshoot technical issues in web services environments.
  • Experience defining and enforcing operational quality gates: validation checklists, acceptance criteria, go/no-go workflows.
  • Excellent communication skills with the ability to translate between technical and business stakeholders.
  • Strong analytical and interpersonal skills.
  • Fluent English (mandatory).

Nice to Have

• Familiarity with campaign management, content delivery, or live operations workflows in a gaming or digital services context.
• Working knowledge of JavaScript, OAuth, or similar web frameworks and authentication protocols.
• Experience with CI/CD pipelines, deployment processes, or infrastructure monitoring.
• Familiarity with Jira, Confluence, or equivalent project tracking and documentation tools.

We Offer

• Meal tickets with value of 30 ron/day
• Access to private medical system and special subscription rates for family members
• On-site medical support
• World-class subscription
• Comprehensive wellbeing program (including physical fitness, mental health, financial education, and internal communities)
• Life insurance
• Ubisoft bikes, free rental
• Parking spaces for cars, bikes, motorbikes
• Video games and consoles to borrow
• Access to Ubisoft games via own Uplay account
• Bookster (borrow books for free, delivered at home or in the office)
• Free fruits and coffee in the office
• Studio offered free days, confirmed on an annual basis for different events
• Study leave
• Christmas/Easter celebration with a special gift
• Partners’ discounts.

About the Company

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Location

• Bucharest, Romania

Employment Type

• Full-time