Technical Service Specialist

About the Position

We're seeking a Technical Service Specialist to provide technical support for dental products in Charlotte, NC. Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide.

Responsibilities

• Acquires and maintains technical knowledge, skills, and references in all areas of the assigned products to expertly install, operate, troubleshoot, and repair the equipment.
• Provides guidance and answers to customers calling for assistance in installation, operation, troubleshooting, and repairing assigned products.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Recommends or performs remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
• Documents and maintains all relevant information related to product issues, concerns, and customer complaints.
• Serves as a technical resource and cross-functional partner to internal departments.
• Provides instruction and training to customers and dealer personnel when necessary.
• Travels to perform service calls on problem equipment that local dental service technicians could not repair.
• Works on special projects as assigned.
• Performs other duties and assignments as requested to support the technical service function.

Requirements

• Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience.
• Experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks.
• Experience in troubleshooting and servicing electromechanical equipment is a plus.
• Direct customer interaction on the phone or in-person is a plus.

Additional Requirements

• Candidates must be able to travel 10% to 50%, dependent on the role. Multiple roles are available.
• Candidates must have or be able to obtain a valid passport for limited international travel.

We Offer

• Competitive salary
• Opportunity to work with a leading dental products and technologies company
• Professional growth and development opportunities

About the Company

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world-class brands.

Equal Opportunity Employer

Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility

All successful applicants must be eligible to work in the country the position is based.

Assistance

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].

Agencies

Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

For California Residents

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at [email protected].

Nearest Major Market

Charlotte