Technical Services Engineer

About the Position

We are seeking a Technical Services Engineer to join our team in Kyiv, Ukraine. As a full-time employee, you will provide technical expertise and support throughout the sales process, from bid proposals to post-sale support.

Responsibilities

• Provide technical expertise to sales representatives, retailers, and customers.
• Provide technical input into bid proposals, projects, and technical documents.
• Perform technical sales support at customer sites.
• Collaborate with sales teams to develop and recommend products and services.
• Provide post-sale technical support services, including installation, troubleshooting, and maintenance.
• Respond to customer questions regarding operation and malfunctions.
• Advise customers on preventative maintenance and configuration adjustments.
• Conduct product and technical training for customers.
• Responsible for new product application and testing.
• Prepare technical documentation for presales, sales, and after-sales.
• Identify and visit third-party technology providers and explore business opportunities.

Requirements

• At least 3 years’ working experience in the Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business.
• University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.
• Good knowledge of mechanical, electrical, and electronic products.
• Fluent in spoken and written English.
• Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.
• Good communication skills.

We Offer

• Opportunity to work with a world leader in home automation.
• Be part of a company committed to innovation and excellence.
• Professional growth and development opportunities.
• Diverse and inclusive work environment.

About the Company

SOMFY is a French, family-owned, and independent group, committed to inspiring new and better ways of living for all. We have been world leaders for 50 years and pioneers in home automation. We are present in 58 countries, with eight production sites and 17 R&D centers. We deeply commit to the well-being of our 7,000 employees, promoting their sustainable employability by fostering internal mobility and developing their skills.

Additional Information

Please mention your current and expected salary and notice period in the CV. The protection of our candidates’ personal data is a commitment of Somfy Group. We ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.