About the Position

Technical Solutions Engineer (FDE)

Type: Permanent, Full time
Location: Ciudad de México, CDMX, Mexico
Work Model: Hybrid

At Factorial, we’re looking for a Technical Solutions Engineer, also known as a Forward Deployed Engineer (FDE), to support our largest and most complex customers from pre-sales through onboarding and production adoption.

The Role ✨

As a Forward Deployed Engineer within Customer Experience, you’ll be the technical point of contact for enterprise and strategic accounts. You’ll partner closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and ensure a smooth go-live process.

Responsibilities

Own the end-to-end technical workstream for enterprise accounts
- Lead technical discovery, workshops, and solution design sessions.
- Translate requirements into an executable delivery plan.
- Guide technical onboarding end-to-end.
- Act as the escalation owner for complex technical blockers.
Solve complex technical problems hands-on
- Investigate and diagnose difficult issues.
- Analyze product behavior in real customer scenarios.
- Use logs, data, and operational signals to reduce time-to-resolution.
- Build lightweight tools for migrations, reconciliation, data cleanup, or verification.
- Provide technical support to customers via email and ticketing channels.

Requirements

Experience: 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.
Skills:
- Engineering mindset with strong debugging, data investigation, and scripting skills.
- Proven delivery management skills, including experience with sprints, Jira, and managing dependencies and risks.
- Strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication.
- Hands-on knowledge in at least two of the following areas: APIs and integrations, Data management and migration, Identity and access.
- Comfortable operating with enterprise customers, managing scope, risks, and expectations.
- Thrive with autonomy and ownership.
Languages: Fluent in English and Spanish.

Nice to Have

Experience with enterprise security processes (security questionnaires, reviews, change windows).
Familiarity with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics).
Experience in HR tech, payroll, time tracking, identity, or other complex B2B domains.
Experience in fast-paced environments where ambiguity and change are constant.

We Offer

High-growth, multicultural, and friendly environment.
Language exchange at Factorial.
Grocery vouchers 🍜
Free coffee and tea ☕️
Private health insurance, including nutrition and therapy support.
Wellhub (Gympass) 🧘🏻‍♀️
Hybrid work model and shorter Fridays.
Breakfast and snacks 🥞🍒

About the Company

Factorial is an all-in-one HR software and a fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize employee data, and make better business decisions. Currently, we serve thousands of customers across more than 60 countries and a wide range of industries. We’ve built a highly diverse and multicultural team of over 900 people across our offices in Barcelona, Brazil, Mexico, and the United States. 🌎

Our Values 🫀

We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We are committed to learning something new every day and, above all, sharing it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We believe the worst mistake is not learning from mistakes.

Apply now

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Technical Solutions Engineer (FDE)

Job description