Technical Success Manager

About the Position

We are seeking a dynamic Technical Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.

Responsibilities

• Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
• Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
• Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
• Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
• Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
• Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
• Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
• Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
• Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
• Other tasks as defined.

Requirements

• Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Exceptional problem-solving and conflict-resolution skills.
• A results-driven approach with a focus on client satisfaction and retention.
• Professional proficiency in English.
• Knowledge of Sportradar products is a plus.
• Knowledge of the betting landscape is a plus.

We Offer

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia, and the US), including various social events and team building.
• Ability to shape your own workday and career via a clearly defined professional and personal development plan.
• Opportunity to develop yourself within an inspiring and fast-growing company with our Career framework possibilities.
• Vibrant and inclusive community, including Women in Tech and Pride groups, which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Realay app (managing stress, maintaining focus, improving sleep, building resilience).
• Online training videos.
• Flexible working hours.

About the Company

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Our Recruitment Process

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Technical Assessment: A short task to showcase your technical skills.
• Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, and also discuss team fit.
• Final Steps: Receive feedback and, if successful, an offer!

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!