Technical Support

About the Position

We are seeking a Technical Support Specialist to provide remote and on-site technical support for PC applications and access control systems.

Responsibilities

• Responsible to Galaxy Control Systems dealers, end-users, and Regional Sales Managers.
• Provide technical support to security dealers/end users for PC applications and access control system hardware.
• Assist our dealers with remote support and troubleshooting.
• Interact with software systems engineering to restore service and/or identify and correct problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend system modifications to reduce user problems.

Requirements

• Knowledge of PCs, PC networks, and Windows operating systems required.
• Microsoft SQL knowledge.
• Knowledge of the security industry and access control (Mercury hardware knowledge required).
• Excellent writing skills.
• Excellent communications skills.
• Multi-tasking ability.
• Strong organizational skills.
• Self-starter, able to take projects to completion.
• Special consideration to those applicants who can produce a valid Passport.

Job Location

• Successful candidates will work out of the Galaxy Corporate Headquarters in Frederick, Maryland, or Strategic Remote Locations. (Remote positions will require visits to the HQ on a scheduled basis).
• Successful candidates could be required to travel when needed both CONUS and OCONUS.

Flexibility Statement

Today’s working environment is constantly in a state of flux. Thus, although we attempt to reasonably describe the functions of this position, job descriptions may not always encompass specific functions actually performed.

Apply for: Technical Support

• Start date: Asap
• End date: Without end
• Remote: Full-Time
• Reports to: Technical Manager
• Classification: exempt

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

Galaxy Control Systems is a leading provider of security and access control solutions, dedicated to delivering high-quality products and services to our clients.