Technical Support & Diagnostic Specialist (m/f/d)

About the Position

We are looking for a Technical Support & Diagnostic Specialist (m/f/d) to join our team at TecAlliance. If you have a passion for vehicles and are ready to bring your technical skills into an office environment, we want you on our team!

Responsibilities

• Provide technical support to workshops via phone, email, and ticketing system
• Advise on diagnostic and repair issues for passenger cars and commercial vehicles from various manufacturers
• Independently analyze and resolve technical problems
• Document inquiries and solutions within the ticketing system
• Work closely with internal specialist departments and share technical knowledge
• Conduct and help design practical internal technical training courses and workshops
• Continuously expand your knowledge of new vehicle technologies and diagnostic systems

Requirements

• Completed training as an Automotive Mechatronics Technician, Diagnostic Technician, Service Technician, or Master Automotive Technician (m/f/d)
• Several years of experience in vehicle diagnostics and troubleshooting of complex vehicle systems
• Experience with various vehicle brands and powertrain concepts (internal combustion, hybrid, and electric vehicles)
• Excellent understanding of modern vehicle technology (e.g., CAN/LIN systems, ECU networking, ADAS, e-mobility)
• Confident use of common diagnostic tools (OEM and/or aftermarket systems)
• Experience with different vehicle brands and propulsion technologies
• Strong customer and service orientation, with an analytical and solution-focused approach to work
• Fluent German skills and good English skills (minimum B2 level)

We Offer

• Unlimited contracts with a six-month probation period
• Competitive compensation package with a fixed base salary and performance-based bonus
• Company credit card for travel expenses
• Company pension plan
• Group accident insurance
• Bike leasing
• Discounts on our corporate benefits program
• Subsidized meals at our sites
• Hybrid remote work within Germany
• Structured onboarding with individual plans and multiple onboarding days
• Notebook, headset, and mouse provided; other equipment upon request
• 30 days of vacation per year
• Flexible working hours to balance job and life

About the Company

TecAlliance interconnects global automotive aftermarket data and knowledge from order to invoice. With over 900 colleagues working in 140 countries, we are owned by 34 automotive companies, including Bosch, Continental, Rheinmetall, and ZF. We are proud to connect all of their data and have been the “Single Source of Truth” data provider in the automotive aftermarket for the past 25 years.

Join our team and help continue our success story!

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Note:

• TecAlliance can only consider candidates who are legally authorized to work in the country listed in the job posting.
• It is not possible to work outside of the country you are applying for.
• If you hold a work permit and are willing to / or already moved to the country, you can apply.

Department: Data Solutions

Role: Support Function

Locations: Weikersheim, Munich, Ismaning, Germany

Remote status: Hybrid

Employment type: Full-time