About the Position

RIEDEL Communications is the leading provider of live production tools in the media, sports, and entertainment sectors. We are seeking a Technical Support & Professional Services Manager (m/f/d) to join our team in Sydney, Australia. In this role, you will manage technical support and professional services in the APAC region, ensuring high service quality and long-term partnerships.

Responsibilities

Lead and manage the Technical Support and Professional Services engineering team in the APAC region.
Coordinate and deliver technical support and professional services, including project management, commissioning, and training activities.
Engage in customer relationship and Customer Success initiatives, particularly for Service Level Agreement (SLA) customers.
Manage and resolve customer technical escalations in collaboration with Sales and Customer Success Management teams.
Engage in new product introduction (NPI) technical training to identify areas of support requirements and processes.
Collaborate with Sales and Pre-Sales teams on technical response sections for RFP/RFI tenders and contribute market insights on industry trends and competition.
Represent the company at customer-facing engagements and industry events such as trade shows, panels, and key market events.

Requirements

Bachelor’s degree in Information Technology, Software/Electrical Engineering, Computer Science, or a related field.
Minimum 3 years of experience in sales engineering, pre-sales, technical support, or professional services.
Management experience and ability to lead cross-functional teams.
Strong understanding of Broadcast and Media technology markets.
Knowledge of audio, video, and IP technologies and standards (e.g., AES3, AES67, ST 2110, NMOS, PTP).
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-6, NMOS, PTP).
Knowledge of IP technologies and standards (TCP, UDP, IGMP, VLAN, PTP, with Cisco or Arista certification preferred).
Proficiency with CRM and collaboration tools (e.g., Salesforce, Atlassian Jira/Confluence, Microsoft 365, Teams).
Willingness to travel internationally (approx. 25–35%).

We Offer

Life and Work Balance: Flexible working time system including mobile working in a hybrid model.
Career Booster: Numerous individual development and training opportunities.
Diversity: We focus on an open working atmosphere, inclusion is part of our culture – it is about the people and their personality that matters.

About the Company

RIEDEL Communications is the leading provider of live production tools in the media, sports, and entertainment sectors. We are divided into three business units: Product Division, Managed Technology, and Riedel Networks. Our Product Division develops, produces, and distributes audio, video, IT, and communication solutions. With our live production tools for the media, sports, entertainment, and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are – far away from any pigeonholing.

Jetzt bewerben

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Produkte - Intercom - Audio - Video - Steuerung - Cellular

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Technical Support & Professional Services Manager (m/f/d)

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