Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles, and at least an intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring infrastructures, reporting incidents, and creating basic documentation on a shift basis (including graveyard shifts).
Our primary area of competence is providing DevOps services, and our technical support engineers can take a free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to the DevOps department.
Responsibilities
- Providing 1–3 level technical support services
- Monitoring of Infrastructure and Integrations to other systems
- Incident and escalation reporting
- Reporting status and progress according to the project and company demands
- Creating and updating support and maintenance-related documentation
Requirements
- Experience with Linux
- Intermediate English level (writing and speaking)
- Basic network protocol knowledge
- Understanding how the Internet works
- Ability to accumulate information and create conclusions
Nice to Have
- Git experience
- Grafana and Prometheus experience
- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
- Understanding of containers
- Understanding of CI/CD and Infrastructure as Code principles
We Offer
- Remote-first working model (with office in Kremenchuck available)
- Accounting support
- Tax compensation
- Paid sick leaves and vacations
- Flexible working schedule
- English classes
- Health insurance
- Sports compensation
- Educational budget
- Great corporate events
If you got interested, please fill in the form below and join the team of outstanding professionals. We are looking forward to hearing from you!