About the Position

Technical Support Engineer

Rue de l’industrie, 13, 8399 Koerich, Luxembourg

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As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Responsibilities

Identify problems, analyze them, make 'em disappear
If you can't solve it, another team may, dispatch it to the correct one
Provide quick and accurate feedback to customers
Develop or improve internal tools to make the job easier
Maintain and evolve your solutions as needed

Requirements

Expert in at least one programming language
Object-oriented programming, object modeling, and relational databases
Analytical and problem-solving skills
Diplomacy & communication
Quick & autonomous learner
Professional proficiency in spoken and written English

Nice to Have

Contribution to Open Source projects
Familiarity with Git
Linux

We Offer

Full-time CDI
- A 40 hours/week contract including 2 days of home-working per week and flexible hours.
Modern city office
- Bright open space designed for collaboration, with modern meeting rooms and a comfortable lunch area to relax and connect with colleagues.
Flexible salary package
- Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance
Training
- 6 days/year, including 6 of your choice, for personal development.
Exchange program
- After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Healthy environment
- We promote well-being with complimentary fruit and snacks, access to a fully equipped gym, and organized group sports such as padel, pilates, and biking. Healthy employees are happy employees :)

Conditions

Permanent contract
Hybrid role (on site and homeworking)
No remote
40 hours/week

About the Company

At Odoo, we value your skills more than your resume. Here's what we expect from you:

Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple versions of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.

You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.

Every ticket is a challenge, every issue is a learning experience, and we have lots. You get to see the direct impact of what you made.

Technical Support Engineer

Job description