Technical Support Engineer

Date: Aug 8, 2026

Company: Ingenico

Location: Dalgety Bay, GB, KY11 9JU

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About the Position

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

The role is to support our customers and 3rd party organizations in integrating Ingenico payment solutions into their POS payment infrastructure through development, pilot, and deployment stages. This will require having the requisite knowledge of Ingenico low-level applications that control and manage APIs and payment applications (including EMV).

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Responsibilities

• Investigate and resolve technical issues reported by customers/integrators
• Log and track the progress of each issue ensuring excellent communications with stakeholders
• Work closely with regional and Group R&D to offer quick solutions
• Lead customer support calls and meetings on technical issues and discussions
• Preparation and loading of terminal software packages
• Ensure loading tools are maintained to the latest versions and standards
• Occasional customer site visits to support and participate in technical investigations
• Provide level 3 support for integration issues in the production environment

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Signs of Success

• Manage support requests in line with SLA’s
• Deliver work on time and to a consistently high standard
• Provide a high first-time fix rate on all resolved investigations
• Maintain sound knowledge and understanding of Ingenico products and software architectures

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Requirements

• Core Skills:

  • Microsoft Office skills required
  • Technical support experience in S/W, IT, or other technology industry
  • Some software development experience i.e. C, C++, Java
  • Ability to communicate ideas in both technical and layman’s terms
  • Strong analytical and creative problem-solving skills
  • Effective time management of workload-related tasks
  • Ability to work autonomously with little supervision

• Nice to Have:

  • HND level in suitable engineering discipline or above
  • Experience with C/C++, WinCE/Android Studio, and WIN OS applications

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Behaviour Skills

• Strong interpersonal skills
• Respectful and courteous towards others
• Positive “can-do” attitude
• Self-motivated and enthusiastic

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We Offer

• Competitive salary
• Opportunity to work with a global leader in payments acceptance solutions
• Professional development opportunities
• Inclusive and diverse work environment

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About the Company

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn.

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