Technical Support Engineer

About the Position

Lansweeper is opening a new Support Engineer position in Ghent to keep pace with a growing, increasingly complex global customer base. Your mission: become a trusted technical expert helping IT professionals worldwide get maximum value from the Lansweeper platform, working from an extensive in-house lab across Windows, Linux, macOS, Active Directory, VMware, AWS, and Azure. Over time, you'll grow toward SME-level expertise in one or more technical domains, with a clear path toward Operational Lead and beyond.

Responsibilities

• Analyse and troubleshoot technical support cases from customers worldwide, primarily via written communication.
• Reproduce and solve issues in our in-house lab across Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure.
• Document your troubleshooting steps and train of thought clearly in every case for quality assurance and seamless handover.
• Follow up on open cases proactively. No customer falls through the cracks and SLAs are respected.
• Work within a buddy system for your first six months, with output reviewed before it reaches customers.
• Maintain and improve technical documentation in Confluence, Jira, and Salesforce.
• As you grow: join customer calls for severity-one and enterprise cases, and develop SME-level expertise in one or more domains.

Requirements

Hard Skills

• 3+ years in IT support, system administration, or a closely related technical role with genuine hands-on troubleshooting experience.
• Solid networking foundation across subnets, firewall rules, network segmentation, and discovery protocols.
• Hands-on experience with Linux (increasingly critical) and Windows; macOS is a plus.
• Ability to set up and configure VMs and lab environments (VMware or equivalent).
• Familiarity with Active Directory and cloud platforms (AWS and/or Azure).
• Basic familiarity with Jira, Confluence, and/or Salesforce.
• Ability to read and write basic SQL queries or scripts.
• Fluent English (written and spoken). Dutch is a strong plus for day-to-day integration in our Ghent office.

Soft Skills

• Genuinely curious about IT infrastructure.
• Highly organised. You manage multiple open cases simultaneously and never lose the thread.
• Customer-focused and quality-driven. The answer needs to be right, not just fast.
• Collaborative and ego-free. Knowledge-sharing is how this team operates.

AI-Specific Skills

Lansweeper is an AI-native company. In this role, AI is a day-to-day tool, not a future concept. The team actively uses AI tools to surface similar past cases, accelerate troubleshooting, and cut resolution time. What matters is not which tools you've used, but whether you understand that a good prompt requires domain knowledge. Without solid technical foundations, AI won't save you. We need someone who uses AI as a force multiplier on top of real expertise. Experience building basic AI agents or automations is a genuine bonus.

We Offer

• Salary: €35,000 – €54,000
• Meal vouchers (€10/day), ecocheques (€250/year), vacation payout in June, and a 13th month in December.
• Time off: 20 days holiday + 12 ADV days + 12 public holidays.
• Health & protection: Full hospitalisation and outpatient insurance, life insurance, disability coverage, and mental health support.
• Pension: Employer-paid pension plan included.
• Work setup: Hybrid (Ghent office) with full telework equipment and a monthly home working allowance.
• Extra: Flexible Income Plan to shape part of your package once a year. Company car or mobility budget included from a certain level.

About the Company

Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence. In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth so teams can move faster and act with certainty.

Our culture - four core values:

• One Team – United across boundaries
• We Care – Customers and people at the center
• We Grow – Learning, sharing, improving
• We Deliver – Focusing on what truly matters

Call to Action

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