Technical Support Engineer (Enterprise)

About the Position

Technical Support Engineer (Enterprise)

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform. You’ll be part of a global team whose main focus is to ensure that Wise API integration gets an industry-leading level of assistance when they need it.

Responsibilities

• Support our API customers across different support channels and time zones, primarily with email, and also by phone or video conferencing in cases of critical issues.
• Develop a deep expertise in Wise API and SWIFT products and capabilities, and a solid understanding of how Wise Platform partnerships have integrated their solution with us.
• Collaborate with teams across Wise globally.
• Contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
• Contribute to product feedback with engineering by sharing and capturing knowledge and trends of issues.

Requirements

• Core Skills:

  • API
  • API customers
  • API integration
  • API behavior
  • Major incidents

• Secondary Skills:

  • Email support
  • Phone support
  • Video conferencing
  • Troubleshooting
  • Collaboration

We Offer

• Compensation: EUR 3083 - EUR 3916 monthly
• Employment Type: Full-time

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

For more information about working at Wise, visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.