Technical Support Engineer

About the Position

Technical Support Engineer

As a Technical Support Engineer, you will participate in a structured learning program while providing world-class technical support to NetApp customers, partners, and field teams. The Sales, Support & Services (S3) Academy is a two-year global development program designed to build the next generation of NetApp technical leaders and customer support professionals.

In this role, you will troubleshoot hardware and software issues, analyze system logs, identify root causes, and deliver effective solutions across NetApp's storage, data management, and cloud offerings. You will work closely with customers and internal teams to ensure timely issue resolution while continuously developing your technical expertise in enterprise storage, networking, operating systems, cloud technologies, and virtualization.

Responsibilities

• Troubleshoot hardware and software issues
• Analyze system logs and identify root causes
• Deliver effective solutions across NetApp's offerings
• Work closely with customers and internal teams
• Continuously develop technical expertise

Requirements

• Strong verbal and written communication skills with a customer-centric approach
• Excellent analytical, troubleshooting, and problem-solving abilities
• Ability to diagnose technical issues and drive resolution in a fast-paced environment
• Strong interpersonal skills and the ability to work effectively within cross-functional teams
• Ability to manage multiple priorities and customer cases simultaneously
• Self-motivated with a strong desire to learn emerging technologies and industry trends
• Ability to document technical findings, solutions, and knowledge articles clearly and accurately

Skills

• Basic knowledge in two or more of the following areas:
  • Computer Hardware and Software
  • Storage Technologies
  • RAID
  • Networking
  • NAS/SAN Technologies
  • Authentication and Security
  • Encryption
  • Cloud Platforms (AWS, Azure, GCP)
  • Virtualization Technologies
  • Performance Analysis and Infrastructure Optimization
  • Windows Operating Systems
  • Linux/Unix Operating Systems

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline
• 0-3 years of relevant industry experience
• Recent graduates or early-career professionals with a passion for technology and customer support are encouraged to apply

We Offer

• Structured learning program
• Opportunity to work with a global team
• Exposure to cutting-edge technologies and solutions

About the Company

NetApp is a leading data management and cloud services company that helps organizations transform and manage their data. We are committed to innovation, customer success, and creating a diverse and inclusive workplace.

Location: Bangalore, Karnataka, India

Requisition ID: 136997