Technical Support Engineer
Primary stack
Nice to have's
Job description
About the Position
Finonex is looking for a talented Technical Support Engineer to join our Customer Experience team in Herzliya, IL.
You’ll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.
Within our B2B2C model, you’ll collaborate directly with brokers’ stakeholders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.
This is a hands-on, technical support role in a fast-paced environment – perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.
Responsibilities
- Troubleshoot and resolve complex technical issues across our products
- Research, analyze, and escalate issues as needed
- Provide top-quality support to B2B clients and internal users
- Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams
- Build and maintain strong customer relationships
- Contribute to documentation and internal knowledge base articles
- Stay up to date with company products and tools to support requests in the best possible way
Requirements
- Proven experience in B2B technical support, or equivalent military tech experience
- Ability to work Monday to Friday and to be part of an on-call rotation (off-hours/weekends)
- Experience with ticketing and project management systems (Jira, Azure DevOps - advantage)
- Experience with CRM platforms (Microsoft Dynamics 365 - advantage)
- Deep understanding in troubleshooting system logs (ElasticSearch, Coralogix, Grafana - advantage)
- Familiarity with SQL queries & database structures (MySQL, MongoDB)
- Experience with Windows environments (Active directory, Command-line)
- Passion for troubleshooting, ability to come up with outside-of-the-box solutions for uncommon issues
- Can work independently and under pressure
- Ability to prioritize tasks in a fast-moving environment
- A strong team player who helps others navigate challenging technical problems
- Fluent English (both written and spoken)
Nice to Have
- Scripting knowledge & experience (Powershell, Python)
- Familiarity with Cloud environments (AWS)
- Familiarity with API methodologies (Auth methods, JSONs)
- Bachelor of Sciences in Computer Science
We Offer
- Opportunity to work in a dynamic and innovative fintech company
- Be part of a dedicated and supportive team
- Professional growth and development opportunities
About the Company
At Finonex, we are committed to providing exceptional customer experiences and innovative solutions in the fintech industry. Join us to make a significant impact and grow your career with us.
© FINONEX. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
FINONEX is a global software company that develops and successfully operates a leading online trading platform. The company was founded in 2009, while today we have offices in Israel, Ukraine and Serbia.We focus on advanced technologies that improve trading online experience everywhere.While working in Agile methodology and an open-door approach, we encourage interaction between departments with a strong sense of community and creativity.