About the Position

Our client, an international leader in payment systems, solutions for online, mobile, and retail trade, is looking for candidates for the following position in its Ukrainian office:

Technical Support Engineer

Responsibilities

Online consultation of customers for operation of EFT POS Terminal networks and software solutions (email, phone, jira-tickets).
Software delivery packages preparation and deliveries using online tools.
Technical support of customers during UAT process, maintenance of Issues & Requirements Lists.
Technical support for certifications with payment systems (MasterCard, VISA, etc.) including software packages, configuration profiles, certification applications & reports. Interaction with payment systems.
Technical support on Integration projects (ECR, petrol, transportation, vending, etc.) including requirements analysis, test equipment setup, integration tests on site.
Technical support of Cloud users.
Reports to development team: bug & issues lists, field experience, new requests for improvement.
Proactive interaction with customers: information on new SW deliveries, roadmaps.
Providing SW packages to Repair Center for terminal preparation procedures.

Requirements

Excellent communication & documentation skills
Ability to communicate effectively across multiple geographies
Be driven and motivated to success, stress resistance
Be a team player
English language (reading, writing, speaking, comprehension)
Advanced level knowledge of principles of telecommunication networks and equipment functionality
Technical knowledge of Windows and Linux OS
Basic knowledge of cryptography
Tools: Confluence, JIRA

Location

City: Kyiv
Country: Ukraine

Salary

Base Salary: 2000 USD

We Offer

Competitive salary
Full-time position
Opportunity to work with an international leader in payment systems

About the Company

Our client is an international leader in payment systems, solutions for online, mobile, and retail trade.

Technical Support Engineer

Job description