Technical Support Engineer (Line 3)
Primary stack
Job description
About the Position
Technical Support Engineer (Line 3)
We are seeking a dedicated Technical Support Engineer (Line 3) to join our team in Ukraine. As a key member of our technical support team, you will be responsible for deeply analyzing issues, fixing bugs, and ensuring the stable operation of our products across multiple markets.
About Fintech Farm
We are a UK fintech company creating successful neobanks in emerging markets in partnership with local traditional banks. Our mission is to make banking services accessible, simple, and fun to use worldwide. With our first market launch in Azerbaijan in 2021 and strong traction in Vietnam, we are expanding to more markets and building out our teams.
Responsibilities
- Analyzing issues based on logs, database data, and system processes
- Investigating complex technical incidents escalated from Line 2 support
- Providing bug fixing for production issues
- Collaborating with developers to identify root causes and implement fixes
- Writing technical documentation for known issues and their resolution paths
- Participating in post-mortem analysis to prevent recurring problems
Requirements
- Analytical and detail-oriented
- Proactive and accountable
- A strong team player
- Curious and open to learning
- Basic knowledge of Java or JavaScript
- Understanding of the software development life cycle
- Experience with databases (SQL knowledge required)
- English level above intermediate
We Offer
- Competitive salary (negotiable depending on the candidate’s level)
- Share options
- Opportunity to be part of a growing start-up with more benefits on the way
About the Company
We are a UK fintech company creating successful neobanks in emerging markets in partnership with local traditional banks. Our mission is to make banking services accessible, simple, and fun to use worldwide. Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing, and deep credit-decisioning expertise across our product suite covering credit, payments, savings, and investments.
© Fintech Farm. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
About Fintech FarmWe are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024) and India (2025), with 2m+ customers collectively and have more markets on the near horizon!Why Fintech Farm is a great place to beCustomers. We always go above and beyond to provide an amazing customer experience. And who said that banking has to be boring? We make our apps not just easy but fun to use.People. We have 250 employees and we’re all business partners in our company — each with stock options that give us a real stake in the business. As we grow and succeed, we all share in the upside. We work with strong individuals whom we empower and trust rather than micromanage. We always stay curious and open-minded.