Technical Support Engineer

Rue de l’industrie, 13, 8399 Koerich, ルクセンブルク

About the Position

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature, you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Responsibilities

• Customer Relationship
• Personal Evolution
• Autonomy
• Administrative Work
• Technical Expertise

About the Job

Do you hate monotony?

Are you a problem-solver?

Do you read code like you read H2G2?

If debugging is in your blood and troubleshooting is your DNA, you are the one.

Join the Technical Support Team of the fastest growing IT company in Belgium!

Working Tools

• Programming languages: Python & JavaScript
• Database: PostgreSQL (with object-relational mapping)
• Collaboration platform: GitHub
• Development model: Open with external community
• Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)

Responsibilities

• Identify problems, analyze them, make 'em disappear
• If you can't solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

What's Great in the Job

Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.

Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.

About You

At Odoo, we value your skills more than your resume. Here's what we expect from you:

Must Have

• Expert in at least one programming language
• Object-oriented programming, object modeling, and relational databases
• Analytical and problem-solving skills
• Diplomacy & communication
• Quick & autonomous learner
• Professional proficiency in spoken and written English

Nice to Have

• Contribution to Open Source projects
• Bachelor or Master Degree (The diploma is not the most important)
• Python, JavaScript, XML, CSS (We don't expect you to master our technologies but a strong foundation in any programming language is required)
• Familiarity with Git
• Linux, GitHub

Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple versions of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.

You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.

Every ticket is a challenge, every issue is a learning experience, and we have lots. You get to see the direct impact of what you made.

What We Offer

Full-time CDI

A 40 hours/week contract including 2 days of home-working per week and flexible hours.

Modern City Office

Bright open space designed for collaboration, with modern meeting rooms and a comfortable lunch area to relax and connect with colleagues.

Flexible Salary Package

Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance

Training

6 days/year, including 6 of your choice, for personal development.

Exchange Program

After 2 years of experience, apply to a similar position in a subsidiary of Odoo.

Healthy Environment

We promote well-being with complimentary fruit and snacks, access to a fully equipped gym, and organized group sports such as padel, pilates, and biking. Healthy employees are happy employees :)

Conditions

• Permanent contract
• Hybrid role (on site and homeworking)
• No remote
• 40 hours/week

Requirements

• Luxembourg work permit
• Business-level French & English
• Junior or higher
• Interest in IT
• Any programming language

Application

• Duration: 7 - 15 days
• Fast & friendly process
• 1 test, 1 call, 1 interview, offer