Technical Support Engineer
Primary stack
Job description
About the Position
Are you fascinated by Telematics and Aftersales Features and like to get in contact with a lot of different counterparts? Do you have a passion for state-of-the-art vehicles and want to help shape the driving experience of tomorrow? Would you like to support these areas as a Technical Support Engineer and ensure the readiness of new features in upcoming vehicle generations? Then we’d love to hear from you!
Responsibilities
- Support the monitoring and maintenance of Teleservices systems, including configuring market-specific parameter settings.
- Assist with tracking key performance indicators (KPIs) and maintaining accurate system and process documentation.
- Help maintain production environments, including user access management and basic system configuration tasks.
- Identify and document system issues, track them in JIRA/ITSM, and collaborate with IT teams to support issue resolution.
- Assist in analyzing market and customer-reported issues, contributing to root-cause analysis and supporting end-to-end incident resolution.
Requirements
- Completed technical degree/education or a comparable qualification with relevant experience.
- Fluent in English.
- Experience working with ticketing systems such as Jira, Confluence, or similar tools.
- Knowledge of SQL, basic scripting (Java, Python) and Traceanalyse is a plus.
- Strong communication and coordination skills.
- Curious to learn and understand dynamic software features.
We Offer
- Health support with attractive offers like gym subsidy, health workshops, sport events, and more.
- Support for public transportation, e.g., Deutschlandticket, Mobility Voucher.
- Support, offer, and cover the cost of language courses from level A1 to C1.
- Support for individual growth through a variety of training programs.
- Enjoy daily supportive lunch provisions.
About the Company
Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires, and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore, we encourage all individuals to apply!
Apply Now
Ready to take your career to the next level?
Marc Ehlerding
[email protected]
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