Technical Support Engineer
Primary stack
Job description
About the Position
We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project. This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement. If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems – welcome to MaxBill.
Responsibilities
- Interacting with customers for corrections, maintenance, and support;
- Troubleshooting of software products;
- Implementation, deployment, and support activities for billing and customer service software: CRM, billing, and rating.
Requirements
- Minimum 3 years of experience in computer/software problem solving or bug detection;
- Experience in software troubleshooting;
- Experience in creating SQL queries;
- Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
- Strong problem solving/investigative skills;
- Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;
- Mandatory: Ukrainian – native; at least Upper-Intermediate (B2) level of English.
- Willingness to work in a shift-based schedule, if/when required by the project.
Nice to Have
- Experience with Oracle;
- Experience in QA or developer positions.
We Offer
- 20 working days of annual vacation per year, plus paid public holidays.
- Provision of sick/personal leave.
- Paid trainings, conferences, seminars, and certification courses, classes in English.
- On-the-job mentoring program to learn from experienced colleagues.
- The possibility of remote work and a flexible schedule.
Technologies
- SQL
- Oracle
Contact
Kate Stobetska
Senior IT Recruiter
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MaxBill is an international product company founded in 1996.We build software for billing automation and customer operations for companies in the Energy & Utilities sector.Our product is a single enterprise platform that helps service providers manage their core processes and launch new business models. It covers:billing and invoicing,customer management and support,order and partner management,payment processing and reconciliation.AI is part of the platform.We use it to improve billing accuracy, predict revenue, detect anomalies, and automate complex billing scenarios.We develop the product using a modern technology stack, including Java, Spring, Oracle, PostgreSQL, Cassandra, MongoDB, and JavaScript.We are an experienced engineering team focused on solving complex problems.Our R&D centres are located in Odesa and Prague, with additional offices in the UK and Israel.We value initiative, teamwork, and clear thinking, and we build software that has a real impact on the Energy & Utilities industry.