Technical Support Engineer
Primary stack
Nice to have's
Job description
About the Position
We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles, and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring infrastructures, reporting incidents, and creating basic documentation on a shift basis (including graveyard shifts).
Our primary area of competence is providing DevOps services, and our technical support engineers can take a free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to the DevOps department.
Responsibilities
- Providing 1–3 level technical support services
- Monitoring of Infrastructure and Integrations to other systems
- Incident and escalation reporting
- Reporting status and progress according to the project and company demands
- Creating and updating support and maintenance-related documentation
Requirements
- Experience with Linux
- Intermediate English level (writing and speaking)
- Basic network protocol knowledge
- Understanding how the Internet works
- Ability to accumulate information and create conclusions
Nice to Have
- Git experience
- Grafana and Prometheus experience
- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
- Understanding of containers
- Understanding of CI/CD and Infrastructure as Code principles
We Offer
- Remote-first working model (with office in Kremenchuck available)
- Accounting support
- Tax compensation
- Paid sick leaves and vacations
- Flexible working schedule
- English classes
- Health insurance
- Sports compensation
- Educational budget
- Great corporate events
If you got interested, please fill in the form below and join the team of outstanding professionals. We are looking forward to hearing from you!
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Founded on April 1, 2015, Corewide has firmly established its mark in the dynamic DevOps landscape. Driven by a team of DevOps and automation professionals, we’re all about precision, speed, and engineering finesse. Our commitment is to deliver impeccable DevOps services each time, every time.Our suite of services is as extensive as it is profound. From setting up the infrastructure, weaving tailored CI/CD pipelines to cloud cost optimization, and offering unrivaled SRE services — we’ve got it all under one roof. Through the years, our collaborations with startups and SME sectors, eCommerce, media, fintech, and logistics have painted a vivid picture of our versatility.To us at Corewide, DevOps is more than coding and operations; it’s a mindset, a philosophy. Central to this is seamless communication. This belief anchors our adoption of HumanOps as a foundational policy. Remember, it’s not just about systems, it’s about the dynamic minds behind them. Our team is the embodiment of this synergy — a harmonious mix of tech-savvy, accountability, keen business sense, and unwavering dependability.Precision isn’t just in our solutions but also in our documentation. Comprehensive, current, and clear, our records let you trace our every step, offering the freedom to pick up precisely where we left off. This meticulous approach is more than a practice; it’s a promise to ensure that each solution we deploy is a notch above the last.While some might debate the confines of perfection, at Corewide, we believe in stretching horizons. Our ethos remains clear: The sky isn’t our limit; it’s our starting point. Every day, the Corewide team hone their skills, ensuring that what we deliver isn’t just solutions but perfection tailored for your business.At Corewide, we don’t just follow the DevOps wave; we set its direction.Reach out to us, and let’s navigate the future together.