Technical Support Lead
Primary stack
Job description
About the Position
Lead LotusFlare’s Technical Support team to empower enterprises with our cloud-native DNO platform; troubleshoot, mentor peers, and deliver reliable, scalable results.
About the Company
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.
Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.
LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.
Responsibilities
- Prior experience supporting B2B2C products, with a strong understanding of associated challenges and operational considerations.
- Hands-on experience with cloud-native platforms such as AWS, Azure, or GCP, along with virtualization technologies.
- Strong experience in application troubleshooting, including log analysis, API debugging, and database-level investigation.
- Working knowledge of Java or similar programming languages for understanding application behavior, logs, and stack traces.
- Ability to work independently, manage multiple priorities, and adapt in a fast-paced, evolving environment.
- Experience supporting enterprise customers in production environments.
Requirements
- Bachelor’s or Master’s degree in Science/Engineering, or significant equivalent industry experience.
- 8+ years of experience in technical support or a similar customer-facing technical role.
- Strong understanding of application architecture, APIs, and distributed systems.
- Experience with API troubleshooting tools, error handling, and request/response analysis.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience working with AWS, Azure, or GCP and virtualization technologies.
- 24*7 rotational shift from office.
We Offer
- Competitive salary package
- Paid lunch (In the office)
- Training and workshops
- Top-of-the-class engineers to learn from and work with
Locations
- City: Pune
- Country: India
- Work Location Type: On-site
© LotusFlare. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Check out our jobs page:lotusflare.com/careersLearn more about us here:LinkedIn:www.linkedin.com/company/lotusflareInstagram:www.instagram.com/lifeatlotusflareTechCrunch Article:techcrunch.com/... cess-the-mobile-internet