Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are seeking a highly motivated and technically skilled Technical Support Manager to join our team in Bangalore, India (Remote).
In this role, you will provide support for our complex products, ensuring a seamless experience for our customers. While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.
Strong organizational skills, professionalism, proactive problem-solving, and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Responsibilities
- Provide Bright Data's customers with timely and accurate technical support, while handling a high volume of technical customer inquiries, by different channels (talk, write, present).
- Independently understand and solve technical problems using internal documentation.
- Clarify problem solutions to customers and provide them with the best workflows.
- Interact with other departments to clarify issues and escalate them when required.
Requirements
- Past experience in a similar role.
- Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
- Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers.
- Customer-oriented, accountable, organized, fast learning skills, and a quick delivery mentality.
- Proficiency in Hindi & English.
We Offer
- Opportunity to work in a remote role from Bangalore, India.
- Be part of a dynamic and innovative team.
- Competitive compensation package.
About the Company
Bright Data is a leading provider of web data collection and web scraping services, empowering businesses with accurate and reliable data.
Apply for this position here.