Technical support manager
Primary stack
Job description
About the Position
3DTECH is a Ukrainian company developing innovative unmanned technologies for reconnaissance, defense, and national protection. We specialize in the development and production of FPV drones and are rapidly growing and expanding our team.
Our mission is to strengthen Ukraine’s technological advantage on the battlefield.
We are currently looking for a Technical Support Manager to join our team and provide technical assistance to clients using our products.
Responsibilities
- Provide technical support to customers regarding drone operation
- Analyze user feedback to improve product performance
- Manage replacement, repair, and return processes
- Develop and implement processes for handling technical inquiries
- Consult clients on equipment repairs (e.g. NMCs, coils, drones)
- Diagnose issues and perform repairs on drones post-sale
- Solder and replace damaged components
- Flash firmware, update software, and calibrate equipment
- Conduct field testing: assemble equipment, prepare for and perform tests
- Maintain documentation on completed work
Requirements
- At least 1 year of experience working with UAVs (assembly, configuration, firmware)
- Knowledge of drone structure, working principles, and types
- Soldering skills
- Familiarity with Betaflight and INAV
- Ability to read technical documentation and schematics
- Basic knowledge of Excel/Google Sheets for record-keeping
We Offer
- A team of professionals open to change, growth, and mutual support
- Work schedule: Monday to Friday, 10:00 AM – 7:00 PM
- Competitive salary (discussed during the interview based on your skills)
- Career growth opportunities and increased earnings as your expertise grows
- Work with a relevant and impactful product in the miltech sector - something that truly makes a difference
- Opportunity to implement your own ideas, optimize processes, and see the real impact of your work
- Access to modern technical tools and strong support from management
If you’re ready to join a team that’s building technologies to protect the country - send us your resume.
Together, we work for results and Victory!
© 3D TECH. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
3D TECH — український виробник, що працює в сфері Military Tech.Наша історія почалась весною 2023 року і ми продовжуємо активно зростати та масштабуватись.Наш підхід — це повна відповідальність за продукт: від власного виробництва до тестування.Наша команда щодня вирішує непрості задачі і в цьому нам допомагають відповідальність на кожному етапі створення якісних продуктів та крута команда.