About the Position

Technical Support Manager (m/f/d)

Onsite position – Hsinchu, Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength.

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together.

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.

Responsibilities

Collaborate with engineering teams to conduct troubleshooting, provide technical support, and drive process improvements-serving as the first-line representative to ensure production output and product quality.
Leverage your leadership and expertise to define and distribute work packages effectively, and coordinate with design engineers to develop and deliver solutions for escalated issues from production activities.
Act as the engineering team’s representative in meetings with external stakeholders to clarify and summarize requests, and translate them into initial action plans for the design team.
Participate in CIP (Continuous Improvement Program) and PCN (Product Change Notification) projects, contributing to the delivery of new features and solutions.
Draft and publish technical documents for relevant stakeholders.
Apply your experience in risk assessment, cost evaluation, and cross-functional collaboration.

Requirements

Working experience: 10 years or above; experienced in Image/Scanner tool or semiconductor equipment is a plus.
Education: Bachelor degree is required; Master degree is a plus.
Major: Electricity Engineering, mechanical Engineering, or Engineering related.
Language: English skill is required.

We Offer

Attractive Rewards

NT$8,000 annual travel subsidy
NT$5,000 club activity subsidy
Birthday voucher & Mid-Autumn gift box
Quarterly team gatherings & Family Day events

Flexible Working Hours

10 days of annual leave from day one
14 days of paid sick leave per year
Leave above Labor Standards Act requirements

Supportive Work Culture

Regular team-building events
Family-friendly activities
People-first work culture

Health Benefits

NT$8,000 health check subsidy (every two years)
NT$1,000 vaccination subsidy (age 40+)
Pre-employment health check covered

Salary

NT$2,000,000.0 - NT$3,000,000.0 per year

About the Company

SUSS MicroTec is a global leader in providing high-precision solutions for the semiconductor industry. With over 75 years of experience, we are dedicated to combining reliability and innovative strength to power the tools and devices we rely on every day.

Are you interested in this position? Then apply now.

Your Recruiting Team

Exploratory submissions of application profiles through third parties, without a request from HR, are not accepted.

Technical Support Manager (m/f/d)

Job description