Technical Support Manager (PP & PE Products)

About the Position

We are seeking a skilled Technical Support Manager (PP & PE Products) for one of our international clients, a leading global player in the polymer industry. This role offers the opportunity to support local operations, provide technical expertise, and contribute to innovative product solutions in the polymer market.

Responsibilities

• Provide technical support to sales managers and customers, including consultations, issue resolution, and process troubleshooting.
• Oversee product homologation procedures and provide quality feedback to support product positioning and claims management.
• Conduct market surveys and support the development of new PP/PE products tailored to the Bangladesh market.
• Promote and educate customers and end-users on product applications and advantages.
• Collaborate with Sales and Product Development teams on new opportunities and customer specifications.
• Monitor market trends, customer needs, and end-user preferences.

Main Tasks

• Assist customers in using products, resolving quality and supply issues, and troubleshooting processing challenges.
• Introduce and support homologation of new and existing products.
• Document and manage technical service-related processes.
• Provide input for product improvements to meet local standards and market needs.
• Facilitate new product testing at customer sites.
• Communicate effectively with internal teams, including Sales, Product Development, and Operations, to share insights and support projects.

Requirements

• Bachelor’s or Master’s degree in Chemical Engineering or Technology with a focus on polymer materials.
• Extensive knowledge of polymer processing technology (e.g., extrusion).
• At least 5 years of experience in polyolefins, with familiarity with PP/PE grades and regional market specifics.
• Strong command of English (upper-intermediate or higher); proficiency in Chinese is a plus.
• Proficiency in MS Office and Outlook; knowledge of SAP is an advantage.
• Demonstrated problem-solving abilities, analytical thinking, and multitasking skills.
• Strong interpersonal skills, team orientation, and adaptability to frequent travel within Bangladesh.

Additional Requirements

• Ability to travel frequently for on-site customer support.
• Commitment to delivering high-quality service and fostering long-term customer relationships.

We Offer

• Opportunity to work with a leading global player in the polymer industry.
• Challenging and rewarding role with potential for career growth.
• Competitive compensation package.

About the Company

ISG Personalmanagement GmbH is a leading provider of HR, training, and organizational services. We are committed to helping our clients achieve their business goals by providing top-tier talent and services.

If you are interested in this challenging position, we look forward to receiving your comprehensive application for ref.no. 105,651 preferably through our ISG career portal or via email.

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ISG İK DAN, EĞİTİM VE ORG TİC LTD ŞTİ

Büyükdere Cad. Meydan Sok. No:1

Beybi Giz Plaza Kat :15, 34398 Maslak / Sariyer, Istanbul

T: +90 212 970 20 66

E: [email protected]