Technical support specialist
Primary stack
Job description
About the Position
We are looking for a Technical Support Specialist to join our team in Kyiv, providing prompt and accurate feedback to customers.
Responsibilities
- Provide prompt and accurate feedback to customers;
- Assist customers by giving correct resolutions in a clear, concise, and courteous manner;
- Escalate unresolved issues to the second level of support with a package of all relevant information;
- Ensure proper recording, documentation, and closure of all issues;
- Document knowledge in the form of knowledge base tech notes and articles;
- Proactive management for the customer’s issue;
- Strong focus on customer satisfaction.
Requirements
- Understanding of networking and security software and hardware;
- Knowledge of networking concepts and protocols;
- User experience with Unix/Linux systems;
- Excellent written and verbal communication skills;
- Strong ability to independently debug, self-sufficient, and autonomous learning.
About the Project
Interesting and dynamic work in comfortable conditions in a steadily growing, reliable company. Participation in specialized events. Comfortable office near metro Klovska, Kyiv.
Contact Information
+46(0)8-20-20-09
11442, Sweden, Stockholm, Östermalmtorg 1
© InDev lab. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
InDevLab is a European IT company of Ukrainian origin and with a head office in the city of Kyiv. We introduce innovative solutions, implement the most daring ideas and use advanced tools. InDevLab helps organizations modernize their business, conquer new markets and attract new audiences with personalized IT solutions. We specialize in:— Highly loaded service development— Mobile app development— IT Infrastructure Solutions— Cybersecurity and Cyberthreat Insurance— 24/7 Technical Support— The introduction of blockchain technology— R&D solutionsOur expertise allows us to work with enterprises from completely different fields and countries since our experience includes cooperation with financial institutions, manufacturing and transport companies, the media, companies providing accounting and legal services, telecom operators.InDevLab is a member of the European Business Association, member of the Council on Cybersecurity of Commerce and Industry of Ukraine Chamber and is recognized as the “Company of the Year 2019” as a reliable and attractive investment company, according to a study by the All-Ukrainian Industry and Analytical Center.Get more information about the company following these links:Official website:indevlab.comFacebook:www.facebook.com/indevlabWhat do we offer?— High salary + bonuses for accomplished work in additional projects.— Official employment and paid leave— Comfortable office with modern office equipment— Working hours from 9.00 to 18.00 with the opportunity to choose flexible ones— Acquaintance with the latest technology and innovative products— Professional growth— Friendly atmosphere, caring colleagues and interesting tasksIf you would like to work with us, please, send us your CV at the following link:indevlab.com/ru/vacancies
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