Tech Stack
Linux
Job Description, Responsibilities & Requirements
Description language:
About the Position
We are looking for a Technical Support Specialist to join our team in Kyiv. In this role, you will provide prompt and accurate feedback to customers, ensuring their issues are resolved efficiently and effectively.
Responsibilities
- Provide prompt and accurate feedback to customers;
- Assist customers by giving correct resolutions in a clear, concise, and courteous manner;
- Escalate unresolved issues to the second level of support with a package of all relevant information;
- Ensure proper recording, documentation, and closure of all issues;
- Document knowledge in the form of knowledge base tech notes and articles;
- Proactively manage customer issues;
- Maintain a strong focus on customer satisfaction.
Requirements
- Understanding of networking and security software and hardware;
- Knowledge of networking concepts and protocols;
- User experience with Unix/Linux systems;
- Excellent written and verbal communication skills;
- Strong ability to independently debug, self-sufficient, and autonomous learning.
About the Project
Join our team for interesting and dynamic work in comfortable conditions in a steadily growing, reliable company. Participate in specialized events and enjoy a comfortable office near the Klovska metro station in Kyiv.
Contact Information
+46(0)8-20-20-09
11442, Sweden, Stockholm, Östermalmtorg 1