Technical Support Specialist

About the Position

Join Aristocrat as a Technical Support Specialist in Las Vegas, providing top-notch support for gaming equipment and technology.

Responsibilities

• Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
• Identify and fix hardware, software, power, connectivity, and configuration problems.
• Install, configure, repair, and validate technical equipment in various customer environments.
• Apply remote-support tools to assist in resolving technical issues.
• Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
• Deliver outstanding customer service by maintaining composure during high-impact situations.
• Prioritize field requests and bring up complex issues appropriately.
• Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.

Requirements

• 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology.
• Strong competence with gaming cabinets, electronic components, and related hardware.
• Demonstrated skill in methodically identifying and fixing technical problems.
• Experience with computer operating systems, networking fundamentals, and remote-support tools.
• Excellent communication and customer-service skills.
• Ability to work independently and prioritize tasks efficiently.
• Willingness to travel and provide on-site support.

Nice to Have

• Familiarity with regulated gaming environments and gaming cabinet architecture.
• Experience with AI-enabled applications, data analysis tools, and case-management platforms.
• Technical certifications or related education in IT, electronics, or engineering technology.

We Offer

• Competitive salary range: $47,600 - $88,400 per year.
• Comprehensive benefits package including health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
• Opportunity to work in a dynamic and encouraging environment.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). Aristocrat offers a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day.

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Apply Now to contribute to our proven track record of success while advancing your career in an exciting and encouraging company!