Technical Support Specialist

About the Position

Technical Support Specialist

Muntinlupa, Metro Manila, Philippines

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

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Responsibilities

• Provide first line support to SGS affiliates and external clients
• Resolve desktop support and end user support issues
• Fast-paced handling of incidents/requests resolution, escalation, and information routing
• Decide on incident severity/priority
• Validate and evaluate technical and/or operational information pertaining to the incident
• First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents throughout their lifecycle

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Requirements

• Bachelor's degree or equivalent in engineering or information technology/service management courses
• Previous customer-facing role
• Strong knowledge in resolving desktop hardware, desktop OS (Windows 11), and desktop application issues
• Experience in multi-cultural environments
• Microsoft Certified Engineer is preferred

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Skills

• Experience/Technical Knowledge

  • Dependability: The role requires an individual that must be accurate in the updates to the system
  • Problem Solving: The ability to identify and resolve problems quickly and effectively
  • Pro-activity: The ability to take initiative to make improvements
  • Communication: The ability to listen to users and convey ideas and solutions effectively
  • Teamwork: Ability to work in a team both locally and remotely
  • Technical Skills: The ability to learn new products
  • Customer Skills: The ability to interact with customers in a polite and professional manner

• Language

  • Fluent English

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We Offer

• Competitive salary
• Opportunity to work with a global leader in testing, inspection, and certification
• Professional development opportunities

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About the Company

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.