Technical Support Specialist

About the Position

Join us in shaping the future of software technology!

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet. We are looking for a talented and highly ambitious Technical Support Specialist to support us on our mission. In this role, you will be responsible for providing fast and effective technical assistance for our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

Responsibilities

• Provide technical support by phone, email, and live chat to AnyDesk clients
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside your team to support broader business objectives
• Support our Sales and Business Development teams
• Contribute to knowledge management by creating technical articles and workarounds
• Advise the customer about our product with their business requirements in mind
• Ensure the satisfaction of our customers

Requirements

• Very strong ability to listen attentively, apply logic and reason, follow through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• 2 years+ experience in a customer contact-centered area
• Successfully completed studies or training in the IT field
• Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, or iOS)
• Distinct customer and service orientation and understanding of the customer point of view
• Fluency in English and Mandarin

Nice to Have

• Understanding of or experience with REST APIs
• Resilient and flexible
• Positive problem-solving attitude and a hands-on mentality

We Offer

• Opportunity to work in an agile work environment with both a professional and collegial atmosphere
• Career growth opportunities
• Fun and inclusive workplace
• Equal opportunities for all employees

About the Company

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

Are you ready for exciting tasks in an agile work environment with both a professional and collegial atmosphere? Apply now! If you have any questions, feel free to reach out to Kristy Cheng, Admin & HR Manager.