Technical Support Specialist -eCommerce & Digital Experience

About the Position

Elevate Customer Digital Experience as an E-Commerce Technical Support Specialist

Are you ready to join our team as a Tier 2 Technical Support Specialist and support smooth digital transactions and identity management across Trimble's product ecosystem? In this role, you will leverage your advanced technical expertise and analytical problem-solving skills to manage complex e-commerce, user administration, and authentication workflows for customers using SketchUp, Tekla, Trimble Connect, and other adopting product lines.

Responsibilities

• Investigate and resolve Tier 2 issues with direct online web store transactions, failed or held orders, subscription auto-renewals, non-standard returns, and payment failure workflows.
• Troubleshoot complex identity, authentication, and access challenges involving Trimble ID (TID), Multi-Factor Authentication (MFA/OTP), Single Sign-On (SSO/Federation), and email suppression lists.
• Support account administration in Admin Console and DX Salesforce, resolving user role assignment errors, permissions issues, product allocation failures, and user invite syncing.
• Audit and align cross-system profile data integrity to resolve duplicate user identities, partially deleted profiles, and account sync errors across Trimble platforms.
• Address specialized compliance and offering workflows, including VAT/tax updates, Denied Party Screening holds, SheerID verification for EDU offerings, and Apple App Store entitlement syncs.

Requirements

• 3+ years of technical support experience focusing on SaaS e-commerce, user identity management, or customer admin platforms.
• Strong analytical background with demonstrated skill in investigating subscription lifecycles, payment gateway errors, and dunning workflows.
• Experience with identity and access management protocols, enterprise SSO federation, and user provisioning platforms.
• Hands-on familiarity with Salesforce CRM (DXSF), Admin Console tools, and ticketing platforms.
• Excellent written and verbal communication skills with a customer-centric approach to resolving technical disputes and data discrepancies.

Nice to Have

• Experience supporting product licensing and entitlement workflows across products like SketchUp, Tekla, or Trimble Connect.
• Familiarity with global tax/VAT compliance workflows and Denied Party Screening error management.
• Experience working with SheerID verification or Apple App Store subscription entitlement systems.
• Knowledge of API data verification and cross-system troubleshooting in enterprise cloud setups.

We Offer

• Competitive salary range: $26.97–$33.70 per hour
• Comprehensive benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Opportunity to work in a purpose-driven culture that makes a tangible, positive impact.
• Collaborative and supportive team environment.

About the Company

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals across multiple industries.

Location: Westminster, CO

Travel Requirement: 5%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

How to Apply

Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble’s Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance → Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].

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