Technical Support Specialist (Junior)

About the Position

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

Diya is currently looking for a Technical Support Engineer (Junior) for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

Responsibilities

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service.

Requirements

• Experience with Windows operating systems and office applications
• Excellent troubleshooting skills
• Excellent communication and people skills
• Ability to learn new technologies quickly
• Ability to work within tight deadlines
• Ability to multitask and perform under pressure
• Readiness to different time shifts (our operations are 24/7)
• Detail-oriented, self-motivated, punctual, quick-thinking, creative, and proactive
• Intermediate level of English (both spoken and written)
• Experience with the Microsoft 365 platform would be a big advantage

We Offer

• Comfortable work environment, remote work
• Competitive salary
• Paid vacation and sick leave
• Healthcare insurance and gym
• Training and useful experience
• Work in a young and friendly team
• Career opportunities and professional growth

About the Company

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of IT-savvy individuals. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

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