Technical Support Specialist

About the Position

Technical Support Specialist

Odd Systems is a Ukrainian defense-tech company that transforms engineering innovations into solutions for state protection. Our mission is to create the weapons of the future that save lives and restore justice. Our products include thermal vision cameras Kurbas and FPV drones Stus, Lupinis, Horska, named after Ukrainian figures of the Executed Renaissance and the Sixty Movement. Their names have become symbols of the struggle for Ukrainian identity, and today they protect our country on the battlefield.

We are looking for an attentive and communicative person for the position of Technical Support Specialist, who will become a reliable support for our partners and help quickly and effectively solve their requests.

Responsibilities

• Receiving and processing inquiries from partners via chat and email;
• Providing answers to typical questions and assistance with basic technical issues;
• Initial diagnostics of inquiries and gathering necessary information;
• Escalating complex cases to the technical team;
• Supporting positive partner experiences and adhering to service standards;

Requirements

• Experience in customer support or with clients in general;
• Basic technical background and the ability to quickly understand new products;
• Proficiency in Ukrainian;
• Intermediate+ level of English (for written communication);
• Developed communication skills and customer orientation;
• Responsibility, attention to detail, and sociability;

Nice to Have

• Experience with Zendesk, Jira, or similar platforms;
• Experience with thermal/day cameras;
• Military experience;
• Experience in drone assembly;
• Experience with unmanned aerial vehicles;

We Offer

• Work that will have a real impact. We create products that directly enhance Ukraine's defense potential.
• Work with top engineers in the MilTech and autonomy sectors.
• Official employment registration in Diya.City.
• Possibility of booking military-bound employees according to current legislation.
• Annual paid vacation - 24 calendar days.
• Additional paid vacation for veterans - 14 calendar days.
• Paid sick leave in accordance with the legislation.
• Voluntary health insurance after the probationary period.
• Opportunity to compensate training expenses according to the company's internal policies.

We are looking for not just performers, but like-minded people who share our values and are ready to build the future of Ukrainian MilTech.

About the Company

Odd Systems - українська defense-tech компанія, яка перетворює інженерні інновації на рішення для захисту держави. Наша місія - створювати зброю майбутнього, яка зберігає життя та відновлює справедливість. Наші продукти - тепловізійні камери Курбас та FPV-дрони Стус, Лупиніс, Горська названі на честь українських діячів Розстріляного відродження та шістдесятників. Їхні імена стали символами боротьби за українську ідентичність, а сьогодні захищають нашу країну на полі бою.

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