Technical Support Specialist L1 (Polish language)
Primary stack
Nice to have's
Job description
About the Position
We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications services: from IP telephony and call tracking to voice bots and speech analytics using AI. We are looking for a Technical Support Specialist L1 with Polish proficiency, who can assist our clients with any technical issues related to our product: from setting up the workplace to providing short training on how to use our product.
Responsibilities
- Assist clients with technical issues related to our telecommunications services.
- Provide training and support for using our product.
- Monitor service performance after updates and control the quality of their operation.
- Participate in resolving major issues and consolidate information for your Team Lead to speed up problem-solving.
- Connect our telephony integrations to customers’ external CRM/ERP systems and write instructions and reviews for using our services.
- Engage in various tasks to keep the role interesting and dynamic.
Requirements
- Polish at Upper-Intermediate+ level.
- Experience configuring any network equipment.
- Knowledge of network protocols (UDP, TCP, HTTP).
- Basic skills in configuring Windows or Linux OS.
- Good communication skills and ability to work in a team.
Nice to Have
- Experience in technical support.
- Experience with Linux/Unix systems.
We Offer
- Salary starting at 20k UAH during the probationary period.
- Opportunities for career growth within the Technical Support Department or other departments.
- Paid vacation and sick leave.
- Up to 90% reimbursement for training costs.
- Delicious lunches and snacks in the office.
- Opportunities to unwind and relax with PS5, table tennis, or football.
- Participation in interesting team buildings and corporate events.
- A great atmosphere in the team and an excellent manager.
About the Company
We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications services. Since our founding in 2014, we have achieved significant milestones, including product development, launching a partner program, receiving the Ukrainian Business Award, and opening an office in Poland. Our commitment to innovation and excellence has earned us a place in the TOP-100 IT companies that care the most about Ukrainians and Ukraine.
Customer reviews: https://bit.ly/3xUDdzz
What to Expect
- Training: Initially, you will undergo training with our Team Lead, one of our best employees. He will introduce you to our work, structure, corporate culture, work tools, regulations, and instructions.
- Testing: After the training, you will be tested to understand what you have learned well and what areas need further work.
- Technical Support: You will start working on all technical customer inquiries, from simple requests like «call tracking not working» to complex configurations of webhooks for speech analytics or voice bot setups.
- Service Monitoring: You will monitor service performance after updates and control the quality of their operation.
- Troubleshooting: Participate in resolving major issues and consolidate information for your Team Lead to speed up problem-solving.
- Integrations: Connect our telephony integrations to customers’ external CRM/ERP systems and write instructions and reviews for using our services.
- Interesting Tasks: Engage in various tasks that will keep you from getting bored.
Growth Opportunities
We support the development of our employees and offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:
- Development in the Technical Support Department: If you are interested in developing in support, you can deepen your knowledge and move to more advanced support lines, become a mentor, and even a Team Lead. We encourage our employees to participate in various additional projects, allowing them to expand their skills and knowledge in different directions.
- Transition to Other Departments: You can develop not only in technical support but also move to other departments such as accounting, sales, or development. We already have such successful cases.
How to Apply
If your resume passes the initial selection, you can expect:
- Interview with our Recruiter.
- Interview with the Head of Technical Support and Team Lead.
- Offer.
Feeling the vibe? Don’t waste time, respond and let’s start our acquaintance.
© UniTalk. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Про компаніюUniTalk — міжнародна телекомунікаційна ІТ-компанія.Ми створюємо круті продукти та надаємо якісні послуги у галузі бізнес-комунікацій, серед яких ІР-телефонія та віртуальна АТС, колтрекінг, запис телефонних розмов, кнопки та віджети зворотного дзвінка, різноманітні види телефонних дзвінків та багато іншого.Ми забезпечуємо якісний зв’язок та ІР-телефонію своїм клієнтам. Завдяки нашим послугам зростає і розвивається дрібний та великий бізнес як в Україні, так і за її межами.Ми постійно розвиваємось та розвиваємо свій продукт. Ми забезпечуємо високий рівень підтримки клієнтів по всьому світу.НАША МІСІЯ — забезпечити бізнес якісним, гнучким та універсальним інструментом комунікації.НАШІ ЦІННОСТІГнучкість. Універсальність. ДоступністьМи розуміємо потреби кожного клієнта і пропонуємо рішення, які вирішують його бізнес-задачі. Ми забезпечуємо кожного універсальним інструментом комунікації. Ми завжди відкриті та орієнтовані на клієнта.Якість обслуговуванняМи забезпечуємо якісний клієнтський сервіс та підтримку на всіх етапах взаємодії з клієнтом і оперативно реагуємо на всі його запити.Чесність та відкритістьМи будуємо чесні та відкриті відносини як з клієнтами, так і один з одним всередині компанії. Ми цінуємо довгострокове співробітництво.