Technical Support Specialist L1 (Romanian Language)

About the Position

We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications services: from IP telephony and call tracking to voice bots and speech analytics using AI.

We are looking for a Technical Support Specialist L1 (Romanian Language) to assist our clients with any technical issues related to our product: from setting up the workplace to providing short training on how to use our product.

Responsibilities

• Training: Undergo training with our Team Lead to understand our work, structure, corporate culture, work tools, regulations, and instructions.
• Testing: Be tested to understand what you have learned well and what areas need further work.
• Technical Support: Work on all technical customer inquiries, from simple requests to complex configurations.
• Service Monitoring: Monitor service performance after updates and control the quality of their operation.
• Troubleshooting: Participate in resolving major issues and consolidate information for your Team Lead.
• Integrations: Connect our telephony integrations to customers’ external CRM/ERP systems and write instructions and reviews for using our services.
• Interesting Tasks: Engage in various tasks that will keep you from getting bored.

Requirements

• Comfortable working in an office in Kyiv (near Kontraktova Ploshcha metro station)
• Experience configuring any network equipment
• Knowledge of network protocols (UDP, TCP, HTTP)
• Romanian at Upper-Intermediate+ level
• Basic skills in configuring Windows or Linux OS
• Good communication skills and ability to work in a team

Nice to Have

• Experience in technical support
• Experience with Linux/Unix systems
• English or Polish at an Upper-Intermediate+ level

We Offer

• Salary: During the probationary period, the salary will be 20k UAH. After the probationary period, your salary can systematically increase due to bonuses and regular reviews.
• Benefits:
  • Paid vacation and sick leave
  • Up to 90% reimbursement for training costs
  • Delicious lunches and snacks in the office
  • Opportunities to unwind and relax with PS5, table tennis, or football
  • Participation in interesting team buildings and corporate events
  • A great atmosphere in the team and an excellent manager

About the Company

We are ready to help you become the best employee in the Technical Support department. We’ll train, support, and provide all the necessary tools for your work so that you can feel confident and be ready to reach new heights.

Meet our team and their impressions of working at UniTalk:

• Team introduction: https://jobs.dou.ua/companies/unitalk/photos/
• Employee reviews: https://jobs.dou.ua/companies/unitalk/reviews/

Application Process

If your resume passes the initial selection, you can expect:

• Interview with our Recruiter
• Interview with the Head of Technical Support and Team Lead
• Offer

Feeling the vibe? Don’t waste time, respond and let’s start our acquaintance.

To send a resume

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+48 (22) 153 00 25

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