Technical Support Specialist

About the Position

Deister Electronics USA, Inc. is a global leader in secure automation solutions, providing innovative RFID and security technologies to customers across industries. We are seeking a motivated and customer-focused Technical Support Specialist to provide first-line technical assistance to our clients and partners. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.

Responsibilities

• Provide technical support via phone, email, and remote tools for Deister’s hardware and software products
• Diagnose and resolve technical issues related to RFID systems, access control, and software platforms
• Assist customers with product setup, configuration, and troubleshooting
• Document support cases, solutions, and customer interactions in the CRM system
• Collaborate with engineering and product teams to escalate and resolve complex issues
• Support field technicians and partners during installations and maintenance
• Conduct product testing and provide feedback to improve quality and usability
• Participate in training sessions and stay current on product updates and technologies
• Support Regional Sales Managers as the technical expert during sales calls and provide product demonstrations

Requirements

• Associate or Bachelor’s degree in Information Technology, Electronics, or a related field
• 2+ years of experience in technical support or a customer-facing IT role
• Strong troubleshooting skills with hardware, software, and networking
• Familiarity with Windows OS, networking protocols, and remote support tools
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple support cases
• Proficiency in using hand tools, power tools, and a voltmeter
• Experience with access control or RFID systems is a plus

Nice to Have

• Security system installation experience (Access Control, CCTV, IDS, etc.)
• Experience working with PACS software (e.g., CCURE, Lenel, Genetec, Gallagher Security)
• Understanding of reader communication protocols (RS485, Wiegand, OSDP)
• Working knowledge of SQL database management
• Hand soldering skills
• 3D CAD design and 3D printing experience

Travel Requirements

• This role may require occasional travel to customer sites and tradeshows
• Ability to travel both domestically and internationally as needed

We Offer

• Competitive salary and benefits package
• Employee Retirement Plan with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• A collaborative and innovative work environment

How to Apply

Please send your resume and cover letter to [email protected] with the subject line: Technical Support Specialist Application – [Your Name].

For online applications:

deister.softgarden.io

For applications by e-mail please:

• To: [email protected]
• One attachment (PDF file)
• Max. size of the attachment: 10 MB

For applications by mail please:

deister electronic GmbH

Applicant Management

Hermann-Bahlsen-Straße 11

30890 Barsinghausen

About the Company

Deister Electronics USA, Inc. is a global leader in secure automation solutions, providing innovative RFID and security technologies to customers across industries. We are committed to delivering high-quality products and exceptional customer service.