Technical Support - Virginia

About the Position

With a reputation for high-quality products and unbeatable customer service, our support team is renowned for providing an exceptional standard of service and support to our customers. You will be the first point of contact for all enquiries and requests for assistance from our business partners and customers, ensuring they have the crucial information and help they need to install and use our products.

Responsibilities

• Support sales team and customers remotely from the office or on-site if necessary
• Respond to customer enquiries through different communication channels
• Provide advice and solutions for the installation and operation of our product portfolio
• Collaborate and troubleshoot with business partners to ensure minimal disruption to business
• Capture and share insights for R&D, product development, and improvement in support

Requirements

• Strong customer focus and genuine desire to help
• Passion for technology and high-quality products
• Strong problem-solving and analytical skills
• Ability to multitask and manage a high volume of enquiries simultaneously
• Remain calm in a busy environment and have exceptional verbal and written communication skills
• Proven record of customer service and/or technical support

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

Working at deister electronic

Application Process

Please send your detailed application, stating your availability, preferably by e-mail to the HR department. You are also welcome to use our applicant portal for selected positions.

For online applications:

deister.softgarden.io

For applications by e-mail please:

• To: [email protected]
• One attachment (PDF file)
• Max. size of the attachment: 10 MB

For applications by mail please:

deister electronic GmbH

Applicant Management

Hermann-Bahlsen-Straße 11

30890 Barsinghausen

Apply now!

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