Job Description, Responsibilities & Requirements
About the Position
We are looking for a Technical Writer to join our team. As a technical writer, you will have the ability to turn complex technical concepts into easy-to-read and understandable documentation, suitable for the intended users.
Responsibilities
- Work with internal teams (SMEs/ BDs/ developers/ content writers) to get an in-depth understanding of the product and documentation requirements.
- Create high-quality documentation appropriate for the intended audience, in line with the brand tone and voice.
- Manage and maintain the entire technical documentation of Exalate (including the Information Architecture, content, taxonomy and such).
- Explain complex concepts in a concise manner with an eye for detail and technical accuracy.
- Write easy-to-understand, crisp, and clear UI text, user guides and manuals, release notes, and developer guides.
- Analyze existing and potential content for improvement with a focus on single-sourcing opportunities.
- Establish and monitor a set of metrics that measure the success of documentation performance.
Requirements
- Proven work experience in technical writing.
- Excellent written & communication skills in English.
- Ability to undertake multiple projects, work & communicate with a diverse team, and deliver on deadlines.
- Basic ability to understand code (mostly scripting languages).
- Experience in creating manuals, schemes, explanatory visuals or diagrams, diagrams, video documentation, and presentations.
- UX text writing experience.
- Being proactive, analytical, and results-driven.
- Likes to have the job done with the highest quality.
Nice to Have
- Experience working with work management systems like Jira, Salesforce, Zendesk, ServiceNow, etc.
- Software development or IT background.
- CSS and HTML knowledge.
- Experience in working with KnowledgeOwl.
We Offer
- Remote work opportunity.
- Full-time position.
About the Company
Join our team and contribute to high-quality technical writing.