Technical Writer - Docs Excellence

About the Position

Technical Writer - Docs Excellence

Chicago

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Responsibilities

• Design and maintain metadata schemas (YAML front matter), ontology, and rules that support automated, first-pass content generation workflows.
• Review, edit, and fact-check auto-generated content and code snippets for technical accuracy, edge cases, and voice.
• Author and refine API reference guides, integration workflows, and conceptual docs in a docs-as-code environment (Git, Markdown).
• Partner with Product Managers, Engineers, Support, and Implementation Managers to capture platform logic and validate merchant integration flows.
• Structure documentation so it works for two audiences at once: human developers navigating integrations, and AI systems parsing context.

Requirements

• 3+ years documenting complex technical spaces, including APIs, SDKs, or developer platforms, with a portfolio that shows real writing and editing craft.
• Comfortable thinking beyond the page: you can design ontologies, metadata schemas, and structured information models.
• A high-judgment editor who can spot hallucinations, inaccuracies, or structural gaps in automated drafts.
• Fully fluent in Git, Markdown, and docs-as-code toolchains.
• A practical, hands-on user of AI tools and LLMs to gather context and streamline documentation work.
• Someone who asks why before executing. We value critical thinking and problem-solving as much as craft.
• Comfortable managing multiple stakeholders and adapting to a fast-moving, evolving environment.

Nice to Have

• Experience with Postman, VS Code, or similar tools.
• Basic ability to read code snippets (Java, Python, TypeScript) to verify API logic.

We Offer

• Competitive salary range: $100,000 - $125,000 plus RSUs.
• Hybrid work model (3 days/week in office).
• Opportunity to join a global community of 15 writers, supported by 2 engineering teams and a senior PM across Amsterdam, Madrid, and Chicago.

About the Company

At Adyen, we strive to create an environment of ownership and speed. Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.