About the Position

We're looking for a Technical Writer II to join our Optimizely Documentation team. You will create content for end users and developers in a fast-paced, Agile environment. Collaborate with Product and Engineering teams, and partner with Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.

Date: Oct 18, 2026

Location: Dhaka, BD

Company: Optimizely

Responsibilities

Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.
Translate complex technical topics into clear, concise language and create effective visual aids.
Adhere to style guide standards.
Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.
Flag documentation quality issues and suggest improvements to the Product/Engineering team.
Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.
Develop and maintain up-to-date knowledge of assigned Optimizely software products.
Actively contribute to team meetings, including retrospectives and style guide meetings.
Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.
Help refine existing documentation skills for AI-assisted workflows.

Requirements

Experience: 2-4 years of related documentation experience in a fast-paced or Agile environment.
Technical Skills:
- Comfortable using Git-based workflows.
- Proficient with Markdown and HTML.
- Ability to grasp technical concepts quickly and curious to learn new technologies.
- Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.
Soft Skills:
- Strong communication skills, including writing, editing, and diagramming.
- Knowledge of Standard American English grammar and technical writing style norms.
- Ability to listen actively and ask relevant questions.
- Ability to work as a productive team member to:
  - Handle multiple concurrent projects.
  - Prioritize work under pressure.
  - Work independently to research and complete assigned projects.
  - Adhere to team processes.

Nice to Have

Experience with Cloud/SaaS/PaaS.
Experience with commerce platforms.
Experience with Optimizely products (Configured Commerce, Commerce Connect).
Experience with GitHub workflows, Archbee, and Jira.
Familiarity with multiple software development lifecycles.
Ability to read and understand code samples.
Proficiency in HTML and CSS.
Experience with OpenAPI Specification (Swagger).

We Offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team
Free communal transport facilities inside Dhaka to and from the office
Free catered lunch every day

About the Company

Optimizely is a leader in MarTech, trusted by 10,000+ brands including H&M, PayPal, and Zoom. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.

Find us on Instagram: @optimizely

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