Technical Writer (m/f/d) - Fix Term Contract (9 months) – possibly more

About the Position

Technical Writer (m/f/d) - Fix Term Contract (9 months) – possibly more

Matrix42 builds enterprise IT service management software trusted by organizations across Europe. We’re looking for a Technical Writer who can turn complex product capabilities into clear, accurate, and genuinely useful content.

You’ll work closely with product managers and product marketing managers, translating technical depth into documentation that helps administrators, IT operators, and end users succeed. This is a role for someone who treats documentation as a product.

Responsibilities

• Plan, write, review, and maintain technical documentation - user guides, admin references, release notes, API documentation, and how-to content.
• Own content within our documentation architecture, and keep information findable and consistently structured.
• Partner with product managers to understand features early and document them accurately before and at release.
• Apply AI tooling thoughtfully across the content lifecycle - drafting, editing, summarization, and content quality checks - while maintaining a high editorial standard and factual accuracy.
• Maintain a consistent voice, terminology, and style across a large content base, including support for our German- and English-speaking audiences.
• Gather feedback from support, customers, and analytics to continuously improve content quality and coverage.

Requirements

Must haves:

• Excellent communication and people skills. Forging a strong working relationship with your key SMEs is required.
• Willingness and ability to learn and adapt to new tools and technologies, especially around AI.
• Good project management skills and the ability to manage multiple projects simultaneously.
• Flexibility, ability to deal with shifting priorities, and unexpected deadlines.
• Ability to work independently with minimal supervision.
• Proven experience writing technical content in a software, SaaS, or IT industry - you can explain complex systems clearly and accurately to a technical audience.
• Hands-on proficiency with AI tools for content work, and good judgment about where AI accelerates the work versus where human review is essential.
• Strong working knowledge of content management systems and authoring tools.
• Excellent written English; ability to produce precise, well-organized content under real release timelines.
• A structured, detail-oriented approach to information architecture, terminology, and versioning.

Nice to have:

• Experience working in agile, cross-functional product teams.
• Experience in translation management.
• German language skills (written and spoken).
• Familiarity with ITSM, endpoint/device management, or enterprise IT concepts.
• Experience or knowledge with work-processes and technologies around technical communication: single sourcing, HTML, CSS, CMS, Markdown, Git, static site generators, APIs, structured authoring tools, docs-as-code, DITA, etc.
• Awareness of accessibility standards and inclusive content practices.

We Offer

At Matrix42, you'll join cross-functional product squads that tackle complex challenges for our customers and businesses - building solutions that make a real difference in how organizations manage their digital workspaces. We actively invest in engineering productivity by embracing agentic AI tools as a core part of our development workflow. Our engineers are encouraged to use agents like GitHub Copilot and Claude Code daily - not as an experiment, but as an established practice that accelerates delivery, improves code quality, and frees up time for creative problem-solving.

Here’s what makes working with us in Bucharest extra special:

• Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you.
• Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Social Day – One paid day per year to give back to your community or support a cause you care about.
• Extra sick days, no questions asked – Get 2 paid sick days per year, no doctor’s note needed.
• Private medical care – Covered through Regina Maria, because your health matters.
• Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
• Work-from-home allowance – Whether you're at your desk or at home, we've got you covered. The allowance adjusts based on your time in the office.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office - whenever it makes sense. And that’s just the beginning. Ask us what else is waiting for you!

About the Company

We are the European choice in intelligent service management – built on trust, powered by people!

At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly-driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.

Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset-because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

• We love customers – we put customer success at the heart of everything we do
• Make it happen – we take ownership, act with speed, and turn ideas into impact
• Better every day – we continuously learn, improve, and push boundaries
• With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture-one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.

We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.

Application

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Yuliia Borodatova.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.