Technical Writer Team Lead

About the Position

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. We are seeking a Technical Writer Team Leader to drive the future of documentation at Creatio. This role requires strong people management skills and a strategic focus on implementing AI-powered tools to elevate documentation quality, consistency, and scalability.

The successful candidate will combine leadership and mentorship with hands-on content expertise, ensuring the team produces clear, engaging, and user-friendly technical guides. The role is based in Portugal.

Responsibilities

• Lead, mentor, and grow a team of technical writers, fostering professional development and collaboration
• Define and oversee documentation strategy, ensuring consistency and excellence across all streams
• Drive adoption of AI tools to enhance authoring, editing, localization, and backlog management
• Create and maintain structured, user-focused content for the Creatio platform
• Manage documentation backlogs and ensure timely delivery aligned with product releases
• Collaborate with language partners to support localization efforts
• Work closely with product, development, and UX teams to ensure documentation aligns with product functionality and customer needs

Requirements

• Fluent written English with exceptional attention to linguistic and stylistic detail
• Minimum of 3 years in IT industry, including 2+ years as a Technical Writer with a strong documentation portfolio
• Proven experience in implementing and leveraging AI-driven tools for documentation
• Proven ability to manage documentation projects and guide a team of writers
• Proficiency in information structuring, editing, and creating concise, user-friendly UI texts
• Strong analytical skills and the ability to collect, structure, and present technical information effectively
• Advanced knowledge of documentation tools and workflows
• Deep understanding of documentation standards such as The Chicago Manual of Style, Microsoft Writing Style Guide, Apple Style Guide, or Google Developer Documentation Style Guide

We Offer

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential
• Flexibility & Well-Being: Flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve
• Competitive Benefits & Rewards Package: Designed to support you and your family