Technical Writer

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

About the Position

Join ServiceNow's Product Content organization, a global team dedicated to creating written and multimedia technical content that empowers our customers to understand and leverage our products for business and digital transformation. We collaborate closely with product development, design, user research, and engineering teams to deliver the right information in the right way, ensuring exceptional product and customer experiences.

Responsibilities

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features.
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards.
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support.
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
• Understanding of content development life cycles and processes.
• 1-2 years work experience (may include internships) in technical communication.
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly.
• Experience authoring in DITA, Markdown, or another structured authoring architecture.
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities.
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines.

We Offer

• Base pay of $89,300 - $138,400 per year, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.
• Competitive On Target Earnings (OTE) incentive compensation structure for sales positions.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.