Technical Writer

About the Position

Are you passionate about translating complex concepts into clear, accessible content?

As a Technical Writer, you’ll become an integral part of a cross-functional team working on innovative solutions in the financial services space. Our client collaborates closely with partners to deliver intelligent, holistic systems that support debt management, insolvency processes, and loan servicing – empowering businesses to build lasting, trusted relationships with consumers.

This is initially a 3-month project, with a possibility of extension depending on project needs.

This is a remote position, with the possibility of occasional travel to the client’s office in Dublin, Ireland, when business needs arise.

Responsibilities

• Creating and maintaining high-quality technical documentation for financial software products.
• Collaborating with product managers, developers, QA engineers, and subject-matter experts to gather and verify information.
• Translating technical and domain-specific language into user-friendly content for diverse audiences.
• Structuring documentation logically and clearly to support usability and accessibility.
• Updating and refining content based on user feedback, software updates, and evolving requirements.
• Adhering to documentation standards and style guides while advocating for content quality.
• Contributing to the continuous improvement of documentation processes and best practices.
• Supporting knowledge-sharing initiatives across product and technical teams.

Requirements

• Excellent command of English – both written and spoken – is essential.
• Proven experience in writing technical documentation for software products, preferably in complex domains.
• Ability to quickly understand new tools, systems, and technical concepts.
• Familiarity with structured authoring and content tools (e.g., Oxygen Editor, FrameMaker, RoboHelp, or similar) is a plus.
• Experience or working knowledge of markup languages such as XML, HTML, or SGML is welcome.
• Understanding of documentation standards (e.g., DITA) and content management systems is an advantage.
• Comfortable producing visuals or diagrams to represent data flows or system architecture.
• Confidence in collaborating with cross-functional, distributed teams in dynamic, fast-paced environments.
• A proactive and detail-oriented mindset, with strong analytical and problem-solving skills.
• Experience in the lending, debt collection, or financial services domain is preferable but not essential.

We Offer

At CSHARK, it’s not about trendy perks or the latest gaming console in the lounge. Based on feedback from our team, what truly counts is an environment conducive to focused work, structured processes, and continuous skill development. We prioritize what genuinely enriches the daily work experience, ensuring that every moment spent with us is both productive and fulfilling.

100% remote work

Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative.

Flexible hours

Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.

International projects

Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.

Business english lessons

Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.

Participation in charity actions

Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.

In-house technology workshops

Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops.

Recruitment Process

Crafting Your Offer

Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.

Onboarding Preparation

Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.

Chat with Our Recruiter

Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.

Show Your Skills

Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK.

Meet the Team

This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.

About the Company

Discover the essence of our guilds’ expertise, advanced tools and tech stack, and our real-world successes. Delve into impactful case studies and hear genuine insights from our team.

Get to Know How We Work

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