Technology and Operational Risk Senior Manager

About the Position

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Responsibilities

• Acting as the second line subject matter expert for operational risk, technology (ICT and security risk (including cyber)), and operational resilience.
• Reviewing and challenging the design and effectiveness of controls over key technology systems, digital infrastructure.
• Providing effective oversight and challenge of first line risk and control self-assessments (RCSA), incident management and reporting, issue remediation and risk mitigation processes.
• Providing second line input into our technology and security strategies and business continuity planning.
• Supporting the ongoing development and maintenance of our Operational Risk Management Framework (ORMF), policies, standards and associated ICT, Security and Resilience policies and risk appetite metrics.
• Co-ordinating second line assurance reviews and risk deep dives into critical operational and technology areas, providing actionable recommendations and insights.
• Overseeing ongoing compliance with the digital operational resilience act (DORA) in the EU and ensuring alignment with applicable local regulatory standards.
• Preparing operational and technology risk reports and providing updates to relevant governance forums, including risk committees and senior management.

Requirements

• 8+ years’ experience in operational risk, technology risk or related roles in financial services, ideally within a digital or challenger bank, or a pan-European firm.
• Deep knowledge of risk management practices, regulatory expectations, and industry standards related to operational risk, technology and operational resilience.
• Strong understanding of digital banking technology, including cloud computing, cybersecurity, fintech integrations and data management.
• Experience in evaluating and challenging risk and control environments, particularly in high-growth or fast-changing environments.
• Strong analytical, problem-solving and project management skills.
• Excellent stakeholder management and communication skills, with the ability to influence senior leadership.
• Proven ability to navigate complex stakeholder landscapes such as working with regulators/managing regulatory engagements.

We Offer

💰 A salary range of €92,000 - €116,000 ➕Incentive Awards tied to your performance.

📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

About the Company

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.