Telecaller- Bangalore (Contractual)
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Job description
About the Position
Telecaller- Bangalore (Contractual)
Location
Bangalore
At Flix, we offer a dynamic, tech-driven environment with competitive pay and strong growth opportunities. As we expand in South India-one of the world’s fastest-growing bus markets-we’re hiring motivated Customer Support Agents on a fixed-term (12-month renewable) contract.
Key Highlights
- Location: Madiwala Lounge, Bangalore
- Contract: 12-month renewable contract, target-driven role
- Shifts: Non-traditional hours (we operate 24/7)
- Compensation: Fixed compensation
Responsibilities
- Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
- Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
- Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
- Reporting: Meet daily call-volume and conversion targets; submit concise daily and weekly performance reports.
- Collaboration: Work hand-in-glove with the ground-ops team to escalate and resolve any on-trip issues.
- Documentation: Maintain accurate call logs and update customer interaction records in our CRM.
Requirements
- Experience: 1–3 years in tele-calling, customer support, or backend operations.
- Languages: Fluent in English and Tamil/Telugu/Kannada.
- Skills:
- Target-oriented, with a positive attitude toward feedback and continuous improvement.
We Offer
- Join a young, energetic team that’s reshaping how India travels by bus.
- Hands-on experience in a high-visibility, metrics-driven role.
- Opportunity to learn Flix’s tech platform and customer-centric processes.
Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
© Flix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus
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