Téléconseiller (f/h/d) Rétention - France
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Job description
About the Position
Téléconseiller (f/h/d) Rétention - France
IONOS, Europe's leading hosting provider and pioneer in independent cloud solutions, is seeking a Téléconseiller (f/h/d) Rétention to join our team in Zweibrücken, Germany. In this role, you will be responsible for managing client relationships and extending contracts, working in a hybrid model.
About IONOS
At IONOS, we are more than just a server management company; we are shaping the digital future for over 6.2 million customers worldwide. Our mission is to support entrepreneurs in their digital development and contribute to the success of their businesses. We pride ourselves on our exceptional customer service team, recognized and awarded for its outstanding performance.
Responsibilities
- Client Relationship Management: Proactively and personally manage client relationships to enhance loyalty.
- Contract Extension: Contact clients to extend existing contracts.
- Product Promotion: Highlight the relevance and added value of our products and services.
- Offer Adaptation: Explain and adapt our offers to meet specific client needs.
- Responsive Service: Provide responsive service through various channels: incoming/outgoing calls, emails.
- Client Satisfaction: Meet client expectations, resolve their issues, and enhance their satisfaction.
Requirements
- Language Proficiency: Fluent in French.
- Communication Skills: Strong communication skills to build lasting and trusting relationships with clients.
- Technical Proficiency: Proficiency in using computer tools to navigate internal systems, analyze client data, and quickly identify retention opportunities.
- Listening Skills: Empathy and ability to convince.
- Sales Aptitude: Interest in sales with negotiation skills to present attractive offers.
- Team Spirit: A genuine team spirit to achieve company objectives together.
Benefits
- Hybrid Work Model: Possibility of remote work.
- On-site Amenities: Subsidized canteen and free drinks at certain locations.
- Modern Office Spaces: Excellent transport connections.
- Employee Events: Summer and winter parties, workshops, and more.
- Training and Development: Numerous opportunities for training and development.
- Health Benefits: Sports and health courses.
About the Company
IONOS is committed to diversity and welcomes all applications, regardless of gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other irrelevant criterion under applicable law.
Application Instructions
To apply for this position, please submit your application directly through our career portal. We value diversity and encourage all qualified candidates to apply.
Note: This job description is subject to change at any time. IONOS reserves the right to modify the duties and responsibilities of the position as necessary.
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